Terms of Service

Welcome to Deela! These Terms of Service (“Terms”) govern your access to and use of our mobile application, website, and services (collectively, the “Services”). By accessing or using Deela, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use Deela.

1. Introduction

Deela is a community-driven platform that enables users to give, receive, and exchange items. Our goal is to promote sustainable sharing while ensuring a safe and fair experience for all users.

By using Deela, you acknowledge and agree that:

  • You are at least 18 years old or have obtained parental consent if required by law.
  • You will comply with all applicable laws and regulations when using our Services.
  • You assume responsibility for any interactions or transactions conducted through the platform.

2. User Accounts

a. Account Registration

To access certain features, you must create an account using a valid email address or third-party authentication (e.g., Google, Apple). You agree to:
✅ Provide accurate and complete information.
✅ Keep your login credentials secure.
✅ Accept full responsibility for activity under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

b. Account Termination

You may delete your account at any time through the app settings. Deela reserves the right to suspend or terminate accounts without prior notice if we believe you have:

  • Violated these Terms or our Privacy Policy.
  • Engaged in fraudulent, abusive, or harmful behavior.
  • Misused the platform for unlawful purposes.

3. Acceptable Use Policy

To maintain a safe and respectful environment, you agree NOT to:

🚫 Use Deela for illegal or fraudulent activities.
🚫 Post misleading, false, or deceptive listings.
🚫 Engage in harassment, hate speech, or offensive behavior.
🚫 Share or distribute harmful content, such as malware or phishing links.
🚫 Create multiple accounts to manipulate the system or gain unfair advantages.
🚫 Violate any intellectual property rights or distribute copyrighted material without permission.

If we determine that you have violated our policies, we may take action including warning, suspension, or permanent ban from the platform.

4. Listing and Transactions

a. Item Listings

  • When listing an item, you confirm that you have the right to give it away or exchange it.
  • Listings must be accurate, truthful, and non-misleading.
  • Items must comply with local laws and Deela’s content policies (certain items, such as weapons, illegal substances, or prohibited goods, may not be listed).

b. Transactions and Exchanges

  • Deela does not facilitate payments between users. Any agreements, exchanges, or payments are made at your own risk.
  • Users must coordinate directly to arrange item pickups, deliveries, or handovers.
  • Deela is not liable for any disputes, losses, or damages resulting from user interactions.

Tip: Always verify the item before finalizing an exchange and meet in safe, public locations when arranging handovers.

5. Responsibility and Liability

a. User Responsibility

By using Deela, you acknowledge that:

  • You interact with other users at your own risk.
  • You are solely responsible for verifying item conditions and legitimacy.
  • Deela does not guarantee the accuracy or reliability of listings or user communications.

b. Disclaimer of Liability

DEELA PROVIDES THE PLATFORM “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. WE:
✅ Do not guarantee uninterrupted service.
✅ Are not responsible for user disputes or damages resulting from transactions.
✅ Do not assume liability for third-party services (e.g., external payment processors).

To the maximum extent permitted by law, Deela is not liable for:
❌ Losses, damages, or injuries caused by other users.
❌ Fraudulent activities, scams, or misrepresentation.
❌ Unavailability, downtime, or technical issues.

Your use of Deela is at your own risk.

6. Privacy and Data Protection

By using Deela, you agree to the collection, use, and sharing of your data as described in our Privacy Policy. Key points include:

  • We collect necessary data to operate and improve the platform.
  • We implement security measures to protect your personal information.
  • You have control over your account settings, including data deletion requests.

For more details, please read our Privacy Policy.

7. Intellectual Property

a. Deela’s Content

All content within Deela, including text, images, logos, and software, is owned or licensed by Deela. You may not copy, modify, distribute, or reproduce any part of the platform without explicit permission.

b. User-Generated Content

By submitting listings, images, or other content, you grant Deela a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content within the app for operational and promotional purposes.

You remain responsible for any content you submit and must ensure it does not infringe upon third-party rights.

8. Modifications to the Terms

We may update these Terms from time to time. If significant changes occur, we will notify users through:

  • In-app notifications.
  • Email updates (if applicable).

Continued use of Deela after an update constitutes acceptance of the revised Terms.

9. Dispute Resolution

In case of a dispute:

  • Contact us first at [Insert Support Email] to attempt a resolution.
  • If unresolved, disputes will be governed by [Insert Applicable Law] and resolved in [Insert Jurisdiction].

You agree to waive class-action rights and handle disputes on an individual basis.

10. Governing Law

These Terms are governed by the laws of [Insert Country/Region]. If any provision is found unenforceable, the remaining terms will still apply.

11. Contact Information

If you have questions or need support, contact us