At Deela, we are committed to protecting your privacy and ensuring transparency about how your personal data is handled. This Privacy Policy explains the types of information we collect, how we use and safeguard that data, and the choices you have regarding your information. By using Deela, you acknowledge that you have read and understood this policy.

If you do not agree with any part of this Privacy Policy, please do not use our services.

1. Information We Collect

To provide a secure, seamless, and user-friendly experience, Deela collects various types of information from its users. This data may be provided by you directly, collected automatically during your use of the app, or obtained from third parties.

a. Information You Provide to Us

We collect personal data that you voluntarily provide when registering for an account, using features, or communicating with other users. This includes:

• Account Registration Information: Your name, email address, phone number, and password. If you register using a third-party service (such as Google or Apple), we may also receive basic profile information from that provider.
• Profile Information: You may choose to upload a profile picture, write a bio, and set location preferences to enhance your experience.
• User-Generated Content: This includes listings, descriptions, photos, and messages exchanged with other users. Any content you submit to Deela is stored and may be visible to other users, depending on the settings you choose.
• Customer Support Communications: If you contact our support team, we will collect any personal details and messages necessary to assist you.

b. Information We Collect Automatically

When you access and use Deela, we automatically collect certain information about your device and activity. This data helps us improve our services and maintain security. It includes:

• Device Information: Your device type, operating system, unique device identifiers, and app version.
• Usage Data: Information about how you interact with the app, such as the features you use, time spent on the app, and navigation paths.
• IP Address and Log Data: We collect logs of user activity, including IP addresses, browser types, and timestamps, for security and analytics purposes.
• Location Data: If you grant permission, we may collect location data (GPS or approximate location) to enhance your experience, such as showing relevant listings near you.

c. Information from Third-Party Sources

• If you log in via Google, Apple, or other authentication providers, we receive profile details (such as your name and email) as allowed by your privacy settings.
• If you make in-app purchases, our payment partners process transactions and may collect additional financial information. We do not store credit card details.

2. How We Use Your Information

We use the collected information to operate, improve, and protect Deela. Specifically, your data is used for the following purposes:

a. Providing and Improving Services

• Facilitating user registration and login.
• Displaying relevant listings and personalizing recommendations.
• Enabling direct communication between users.
• Enhancing search functionality and location-based discovery.

b. Ensuring Trust and Safety

• Detecting and preventing fraud, spam, and malicious activities.
• Enforcing our Terms of Service and investigating potential violations.
• Verifying user identities when necessary to maintain platform integrity.

c. Communication and Customer Support

• Sending transactional messages, such as order confirmations and notifications about account activity.
• Responding to support inquiries and troubleshooting issues.
• Notifying users about important updates, changes to policies, or security alerts.

d. Analytics and Performance Tracking

• Measuring engagement and improving user experience.
• Conducting research and analysis to develop new features.

3. How We Share Your Information

We respect your privacy and do not sell your personal information. However, in certain situations, we may share your data with:

a. Other Users

Your profile name, profile picture, and listing details may be visible to other users within the app. Private messages between users are confidential and not shared publicly.

b. Service Providers and Partners

We engage trusted third-party vendors to help us provide and improve Deela, including:

• Cloud storage providers (for secure data storage).
• Payment processors (for in-app purchases).
• Analytics providers (to understand app performance).
• Customer support tools (to assist with inquiries).

These partners are required to handle your data securely and only for the purposes we specify.

c. Legal and Compliance Requirements

We may disclose your information if required by law, such as in response to a court order, subpoena, or legal investigation. We may also share information to:

• Prevent fraud or unauthorized activities.
• Enforce our policies and agreements.
• Protect the rights and safety of users, employees, and the public.

4. Your Privacy Choices and Rights

You have control over how your data is used. Your options include:

• Accessing Your Data: You can review and update your account details at any time.
• Deleting Your Data: You can request account deletion via the app settings or by contacting our support team.
• Managing Notifications: You can opt out of promotional emails and push notifications.
• Withdrawing Consent: If you previously enabled location services or other optional features, you can disable them in your device settings.

For any data-related inquiries, contact us.

5. Data Security Measures

We implement industry-standard security measures to protect your data, including:

✅ Encryption of sensitive information.

✅ Secure access controls to prevent unauthorized access.

✅ Regular monitoring for suspicious activities.

However, no system is completely foolproof. Users are encouraged to take precautions, such as choosing strong passwords and avoiding sharing sensitive details in public listings or messages.

6. Children’s Privacy

Deela is not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from minors. If we discover a child has used our services without parental consent, we will take steps to remove the account.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in regulations, technology, or our business practices. When significant updates occur, we will notify users through:

• In-app notifications.
• Email updates (if you have opted in).

We encourage you to review this policy regularly to stay informed.

8. Contact Information

If you have questions, concerns, or requests regarding your personal data, you can contact us.