{"id":2645,"date":"2025-12-10T09:27:20","date_gmt":"2025-12-10T09:27:20","guid":{"rendered":"https:\/\/deela.se\/?page_id=2645"},"modified":"2025-12-10T09:46:05","modified_gmt":"2025-12-10T09:46:05","slug":"support","status":"publish","type":"page","link":"https:\/\/deela.se\/sv\/support\/","title":{"rendered":"Deela Support"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Support<\/h2>\n\n\n\n<p>Welcome to the Deela Support page.<\/p>\n\n\n\n<p><br>We\u2019re here to help you share more, waste less, and enjoy a smoother experience with the app.<\/p>\n\n\n\n<p>If you can\u2019t find what you\u2019re looking for, just reach out \u2014 we reply quickly.<\/p>\n\n\n\n<p>\ud83d\udce7 support@deela.se<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>What Is Deela?<\/p>\n\n\n\n<p>Deela is a simple, community-driven app that helps people give away usable items instead of throwing them away.<br>List anything you no longer need \u2014 others nearby can request it and pick it up.<br>Good for you, great for the planet<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Common Questions<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How do I give away an item?<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the app<\/li>\n\n\n\n<li>Tap the <strong>+<\/strong> button<\/li>\n\n\n\n<li>Add a photo and short description<\/li>\n\n\n\n<li>Choose a meeting spot<\/li>\n\n\n\n<li>Publish \u2014 that\u2019s it<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How do I request an item?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tap any item you want<\/li>\n\n\n\n<li>Send a message to the giver<\/li>\n\n\n\n<li>Agree on a meeting time and location<\/li>\n\n\n\n<li>Meet and collect the item<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Is Deela free to use?<\/strong><\/h3>\n\n\n\n<p>Yes \u2014 giving and getting items is <strong>100% free<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Is food allowed?<\/strong><\/h3>\n\n\n\n<p>Yes, as long as it\u2019s <strong>sealed and safe to share<\/strong>.<br>Always use common sense.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What are Lingonberries?<\/strong><\/h3>\n\n\n\n<p>Lingonberries are Deela\u2019s internal appreciation points.<br>You can earn them by giving items and spend them inside the app.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Troubleshooting<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>I\u2019m not receiving verification emails<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check your spam folder<\/li>\n\n\n\n<li>Make sure your email is typed correctly<\/li>\n\n\n\n<li>Try again after a few minutes<\/li>\n<\/ul>\n\n\n\n<p>Still stuck? Email us at <strong><a>support@deela.se<\/a><\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The app is slow or something isn\u2019t loading<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Try closing and reopening the app<\/li>\n\n\n\n<li>Update to the latest version<\/li>\n\n\n\n<li>Check your internet connection<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>A user didn\u2019t show up<\/strong><\/h3>\n\n\n\n<p>You can mark the item as <strong>\u201cNo Show\u201d<\/strong> inside the app.<br>If someone repeatedly breaks rules, report them<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Reporting a Problem<\/strong><\/h2>\n\n\n\n<p>If something goes wrong or a user behaves badly, please report it directly through the item or profile:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to the user\u2019s profile<\/li>\n\n\n\n<li>Tap <strong>Report<\/strong><\/li>\n\n\n\n<li>Select the reason<\/li>\n<\/ul>\n\n\n\n<p>Our team reviews all reports manually.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Contact Us<\/strong><\/h2>\n\n\n\n<p>For support, feedback, or collaboration:<\/p>\n\n\n\n<p>\ud83d\udce7 <strong><a>support@deela.se<\/a><\/strong><br>\ud83c\udf0d <strong><a href=\"https:\/\/deela.se\/sv\/\">https:\/\/deela.se<\/a><\/strong><\/p>\n\n\n\n<p>We usually respond within 24 hours.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Support Welcome to the Deela Support page. We\u2019re here to help you share more, waste less, and enjoy a smoother experience with the app. If you can\u2019t find what you\u2019re looking for, just reach out \u2014 we reply quickly. \ud83d\udce7 support@deela.se What Is Deela? Deela is a simple, community-driven app that helps people give away [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2645","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/deela.se\/sv\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Support Welcome to the Deela Support page. We\u2019re here to help you share more, waste less, and enjoy a smoother experience with the app. If you can\u2019t find what you\u2019re looking for, just reach out \u2014 we reply quickly. \ud83d\udce7 support@deela.se What Is Deela? Deela is a simple, community-driven app that helps people give away&hellip;","_links":{"self":[{"href":"https:\/\/deela.se\/sv\/wp-json\/wp\/v2\/pages\/2645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deela.se\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/deela.se\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/deela.se\/sv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/deela.se\/sv\/wp-json\/wp\/v2\/comments?post=2645"}],"version-history":[{"count":0,"href":"https:\/\/deela.se\/sv\/wp-json\/wp\/v2\/pages\/2645\/revisions"}],"wp:attachment":[{"href":"https:\/\/deela.se\/sv\/wp-json\/wp\/v2\/media?parent=2645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}